At Cyber-SQL Inc., we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied, you may return eligible products under the following conditions:
Company Information:
- Business Name: Cyber-SQL Inc.
- Registered Address: 2451 Park Avenue, Suite 100, San Jose, CA 95110, USA
- Registration Number: 2024567890
- Tax ID: 94-3598273
Return Eligibility:
- Products must be returned within 30 days from the date of purchase.
- Items must be in their original condition and packaging, with all accessories included.
- Some items, such as software or digital products, are not eligible for return unless they are defective.
Return Process:
- Contact Us: Email or call our customer support to initiate a return and receive a Return Merchandise Authorization (RMA) number.
- Pack the Item: Ensure the product is securely packed in its original packaging, and include the RMA number with the return.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake or defect. We recommend using a trackable shipping service.
Refunds:
Refunds will be issued to the original payment method within 7–10 business days of receiving and inspecting the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges:
If you'd like to exchange a product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.